NOC / TECHNICAL SUPPORT ENGINEER

Required qualifications:

  • Bachelor degree in Computer Science;
  • Ability to correctly diagnose network issues;
  • Ability to adapt easily in an active team;
  • Ability to solve a wide range of issues;
  • Ability to evaluate, prioritize issues and to solve or delegate them when needed;
  • Excellent communication skills;
  • Excellent English (written and spoken) skills;
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments both desktop and mobile platforms
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with help desk solutions and monitoring applications

Responsibilities:

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Notifies the internet providers when issues appear;
  • Solves issues appearing on technical equipments
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Required to work on 12 hours shifts

What we offer:

  • Attractive salary package according to experience;
  • Opportunity to develop skills according to your ambitions;
  • Freedom in implementing all your wild ideas;
  • Fruits and pizza
  • Ping-pong table and massages
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