SERVICE DESK ENGINEER

Required qualifications:

  • Minimum 1 year experience in troubleshooting end user related incidents
  • Knowledge and experience in working with and troubleshooting Microsoft Active Directory Services is a plus
  • Proven experience in solving Microsoft Office, Windows 7, Windows 10, Linux and Mac OS is a plus
  • Good knowledge of networking fundamentals
  • Good communication skills
  • Passion for IT
  • Strong team spirit and strong interest and involvement
  • Ability to listen, learn and improve
  • Good English skills, both written and verbal
  • Maturity to work independently and also in close collaboration with your colleagues in Romania / Timisoara
  • Good skills in troubleshooting hardware problems related to PCs, printers, network environment

Responsibilities:

  • Analysis of support tickets received by email or web submit
  • Intensive search to obtain the desired solutions and proper initiative before escalating to another group
  • Maintain in the best conditions the work flow
  • Create / Update the list of the equipment
  • Installation of OS, 3rd party software
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Call us on +44 (0) 203 687 0740